Shipping Policy
🏢 1. Shipping Coverage
We currently ship all products across India through trusted courier partners such as Delhivery, Bluedart, Xpressbees, DTDC, and India Post.
📦 2. Order Processing Time
- All confirmed orders are processed within 24–48 business hours after payment confirmation.
- Orders placed on weekends or public holidays are processed on the next working day.
- In case of high demand or stock unavailability, the customer will be notified immediately.
⏱️ 3. Estimated Delivery Timeline
Our delivery timelines may vary depending on the customer’s location and the courier service used:
| Region | Estimated Delivery Time |
|---|---|
| Metro Cities (Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Pune) | 3–5 business days |
| Tier-2 & Tier-3 Cities | 5–7 business days |
| Remote / Rural Areas | 7–10 business days |
Note: Delivery delays may occur due to unforeseen circumstances such as weather conditions, courier issues, or festivals.
🧾 4. Shipping Charges
- Free shipping is available.
- Orders below the minimum order value may incur a small shipping fee, displayed at checkout before payment.
🚚 5. Order Tracking
- Once your order is dispatched, you will receive a tracking link via email or SMS.
You can also track your order status anytime from your account dashboard on our website.
📞 6. Delays or Issues
If your order hasn’t been delivered within the mentioned timeline, please contact our support team at:
📩 call us at 📞 +91 8954548888
Our team will coordinate with the courier service and provide an update within 24–48 hours.
💬 7. Order Cancellation & Address Changes
- Orders can be canceled before dispatch by contacting our support team.
- Once shipped, cancellation requests cannot be processed.
- Address updates are only accepted before the order is dispatched.
🛡️ 8. Damaged or Lost Shipments
In rare cases of damage or loss during transit:
- Please report the issue within 48 hours of delivery with photos/video proof.
- Our team will verify and either replace the item or process a refund as per our Return & Refund Policy.
📍 9. Delivery Partners
We partner with reliable courier companies to ensure timely delivery and proper handling of all packages.
Our partners include:
Delhivery, DTDC, Bluedart, Xpressbees, Ecom Express, India Post.
✅ 10. Customer Responsibility
Please ensure that:
- The shipping address and contact details are accurate.
- Someone is available to receive the package during delivery.
- In case of non-delivery due to incorrect address or repeated delivery attempts, re-shipping charges may apply.
🌐 11. Contact Us
For any queries regarding shipping or delivery, reach out to:
brittleberry.in, contact us page.
📞 +91 8954548888
📩 skyloftsbb@gmail.com
🌐 https://www.brittleberry.in
📍 Gurgaon Haryana – 122004, India
